Refund & Cancellation Policy

By purchasing any service, subscription, or digital product from Zkilla Technologies, you agree to the terms described in this Refund & Cancellation Policy, in addition to our Terms & Conditions.

Refunds for service-based engagements (such as training, consulting, or project-based work) may be considered under the following circumstances:

• The service was not delivered substantially as described or agreed in writing
• A clear error occurred on our side that prevented delivery of the service
• A mutual agreement in writing between you and Zkilla Technologies allows for a refund

Refunds will not be provided in cases including, but not limited to:

• Change of mind after the service has started or been delivered
• Delays caused by incomplete information or non-responsiveness from the customer
• Unsuitability of the service where the scope was clearly communicated in advance

For access-based offerings (such as digital content, platform access, or subscription plans):

• Fees paid for subscriptions are generally non-refundable once access has been granted
• Cancellations requested will take effect from the next billing cycle (for recurring plans)
• Downloaded, accessed, or consumed digital products are typically not eligible for a refund, unless required by applicable law

To request a refund or raise a concern about a payment, please contact our support team within 7 days of the transaction:

Email: support@zkilla.com

Please include the following in your request:

• Your full name and registered email address
• Transaction ID and date of payment
• Description of the service or product purchased
• Reason for the refund request, with any relevant supporting details

Once your request is received, our team will review it in line with this Policy and may contact you for additional information. Approval or rejection of a refund request is at the sole discretion of Zkilla Technologies.

If a refund is approved, we will initiate the process within 7–10 business days. The amount will be credited to the original mode of payment used at the time of purchase, subject to the processing timelines of the payment gateway and your bank or card issuer.

If you believe there has been an unauthorized transaction or billing error, please contact us first at support@zkilla.com so we can assist you in resolving the issue.

Initiating a chargeback with your bank or card provider without first contacting us may delay or complicate the resolution process.

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised Policy.

If you have questions about this Policy or need help with a payment, contact us at:

Zkilla Technologies
No. 40/44, Iqrah Enclave,
Kolathur, Chennai – 600099,
Tamil Nadu, India
Email: support@zkilla.com
Website: https://zkilla.com

All refunds are subject to applicable laws and regulations.